Dyalog Support Service

Dyalog Support Service (DSS+) is a support and maintenance service offered for Dyalog Windows users. It is offered as an electronic service and you'll therefore need access to either the World Wide Web or use a TCP/IP connection.

DSS+ offers the following services:

	Telephone and email support, including - but not limited to - problem reporting and bug fixing
	Access to a steady stream of minor enhancements
	Formal bug tracking service including automatic notification via e-mail of newly discovered bugs and fixes
	Access to Dyalog Windows patches - updated regularly
	Access to a pass word protected set of private web pages administered by Dyalog Ltd. dedicated to Dyalog Windows users
	Automatic upgrades to major new Dyalog Windows versions as and when they are developed.

DSS+ is intended for users running the current release and the 2 previous releases of Dyalog APL.

Subscription

For pricing information and subscription to DSS+ please contact Dyalog your Dyalog distributor. Find your distributor here or contact Dyalog Limited. If you are already a subscriber, log in here.

DSS+ Membership Services

Technical help and advice - DSS+ members can obtain technical advice and assistance on all aspects of Dyalog Windows usage (including run-time systems) by telephone and/or email. This service includes help with coding and design problems, but is not intended to replace the use of on-line documentation. Additionally, documentation is provided as download/printable PDFs. All questions and requests for advice will be answered as soon as possible.

Documentation print service - We appreciate that the documentation is quite large to print and are pleased to offer an on demand print service. If you would like to order any number of copies bound and shipped to your chosen address, please contact Dyalog Limited.

Enhancements - DSS+ members are provided access to a steady stream of enhancements to Dyalog Windows versions as they are developed and implemented. Such enhancements will typically be extensions and improvements to existing facilities and improvements in performance and usability. Major new versions are included with standard DSS+.

Bug Reporting and Correction Service - If a DSS+ member reports a bug, the bug will be recorded in the Bug System and allocated a Bug Reference Number. A bug will only be recorded if Dyalog Ltd. is able to reproduce the fault and it is the responsibility of the customer to provide the information necessary to do so. Once a bug is logged, Dyalog will use its best efforts to correct the fault. You will receive email notification when the bug has been corrected and a fix will be made available via the Patch System.

Information Service - The current list of outstanding bugs and fixes for each of the currently supported versions of Dyalog Windows is updated regularly and is available exclusively to DSS+ members from the Members password protected section of the Dyalog web site or through the Patch System. In addition, DSS+ members may choose to receive automatic notification by email of newly reported bugs and/or fixes.

Members section - The members section is provided solely for DSS+ members. Access to these pages requires you have a DSS+ user ID and password. The members section not only provides access to patches and bug lists, but is also intended as a source of inside information of interest to Dyalog users. If you do not have a user ID and password, contact Dyalog Limited.

Patches - DSS+ members have exclusive access to the Dyalog Patch system which automatically updates a base copy of the Dyalog Windows program to the latest build. Get the latest patch here.